Privacy and your data.

What we collect.

When you submit the quote form or send us a WhatsApp message, we receive the details you send us, your name, phone number, email if you give one, suburb, and what you wrote about the project. If you upload photos with the form, we receive those too.

What we do with it.

We use it to reply to you and to give you a quote. We do not sell it, share it, or use it for marketing.

How the quote form reaches us.

When you submit the quote form, your details and photos pass through Cloudflare, which runs our website's form handler, and Resend, which delivers them to our sales inbox as an email. If you give an email address, Resend also sends you one short message to confirm we received your request. Both services handle the data under their own privacy terms.

WhatsApp.

If you message us on WhatsApp, or the quote form opens WhatsApp for you, the message travels through WhatsApp, which Meta runs under its own privacy terms. When the form opens WhatsApp, the message waits in your chat until you press send, so you can read it and remove anything you do not want to share.

How long we keep it.

We keep quote requests for 12 months and project records for 5 years for our own bookkeeping. After that, we delete what we no longer need.

Analytics and your choice.

We use Google Analytics through Google Tag Manager to understand which pages people visit and which website actions lead to an inquiry. We collect page visits and events such as opening a gallery, choosing a room, starting the quote form, or selecting a contact method. We do not send your name, phone number, email address, message text, or uploaded photos to Google Analytics.

Analytics is off when you first visit. If you select Accept, Google Analytics can store and read analytics data in your browser. If you select Decline, the site does not load Google Tag Manager or Google Analytics. We store your choice in this browser so we can apply it on later visits. You can opt out later by clearing this site's local storage, then selecting Decline when the choice bar appears again.

How to contact us about data.

Email [email protected] or WhatsApp us. We respond within five business days.

Changes to this page.

If anything changes, we update this page and the date above. The current page is always the live policy.